Refund / Return Policy
At Goldenrod Herbal Co., each order is carefully packed with intention and care.
Due to the nature of our products, we have the following policies in place:
All Sales Final on Consumable Goods
For safety and quality reasons, we do not accept returns, exchanges, or refunds on consumable products, including herbal teas, loose herbs, and ingestible items.
Taste Disclaimer
Flavor is subjective. We do not offer refunds or replacements based on personal taste preferences.
Non Returnable and Non Refundable Items
The following items are not eligible for return, exchange, or refund:
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Opened or used items
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Consumable goods (including herbal teas and loose herbs)
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Sale or discounted items
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These items are considered final sale due to safety, hygiene, and small-batch production standards.
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Refunds or replacements are only offered in cases of verified damage, defect, or incorrect items received.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at info@goldenrodherbalco.com.
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To process a replacement or refund, include:
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Your order number
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Clear photos of the damaged item(s) and packaging
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Once approved, we will offer:
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A replacement (if available), or
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A refund to your original payment method
Crystals and Fragile Items
We take great care in packaging fragile items like crystals. However, if your item arrives damaged, please reach out within 5 days with photos so we can make it right.
Packaging and Shipping Disclaimer
Due to the nature of loose-leaf herbs and natural products, minor shifting or settling may occur during shipping. This does not qualify for a refund or replacement.
Shipping Issues
Goldenrod Herbal Co. is not responsible for packages lost, stolen, or delayed by the shipping carrier. If your package is marked as delivered but not received, please contact the carrier directly.
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Customers may choose to add shipping insurance at checkout for additional protection on higher-value orders.